Privacy Policy

Silent Sentinel provides a varied range of services. When you become a client of Silent Sentinel, you share important personal information with us. We are committed to protecting the privacy, confidentiality, and security of the personal information and ensuring the accuracy of the personal information we collect, use, retain, or disclose in the course of doing business. The principals in this privacy policy guide our employees and affiliates in this matter.

Personal Information:

We define “personal information” as – oral, electronic or written personal details that are identifiable to an individual including (but not limited to):

Date of birth, personal address and telephone number, family status, age, gender, family and marital status, banking information, credit rating, and payment records, personal assets or income are considered “personal information”. We collect this personal information because it is essential to the products and services that we provide either directly to you or other affiliate on your behalf.

Identified purposes for collecting Personal Information:

Silent Sentinel typically collects, uses and discloses personal information for the following purposes:

  • Risk management
  • Providing information about upgrades to coverage and additional products and services
  • Establishing and maintaining communications with you
  • Verifying your identity and the accuracy of your Personal Information with government agencies, industry associations, other brokers and insurers
  • Evaluating and investigating claims
  • Detecting, investigating or preventing fraud or other illegal activities
  • Meeting legal and regulatory requirements
  • Analyzing business results
  • Compiling statistics
  • Silent Sentinel also consults the personal information on our existing files for these purposes.
  • Consent for the collection, use or disclosure of personal information: Your knowledge and consent are required before we may collect, use or disclose your personal information, except in certain special circumstances as outlined in the privacy act. Consent may be express and implied. Express consent is explicit and obtained through verbal or written means. Implied consent is inferred when the purpose for which personal information is collected is obvious by the very nature of the transaction. We accept any of the following as your consent for Silent Sentinel’s existing use or future collection, use or disclosure of your personal information for identified purposes.
  • Receipt of this Personal Information Policy, unless you advise us otherwise in writing.
  •  Your express oral consent when dealing by telephone
  • Your written consent
  • Your consent as provided by your authorized representative, a guardian or power of attorney
  • If your personal information is not for one of the “identified purposes” listed, we will not use or disclose it without obtaining additional consent from you.
  • Consent to the use of and disclosure of your personal information can be withdrawn by notice in writing to our Privacy Officer. Please note however, that withdrawal of your consent may result in us being unable to continue to provide services to you.
  • Silent Sentinel may disclose personal information to third parties who are necessary to assist in the provision of products and services.  These organizations are limited in how they may use personal information and they are obligated to protect the privacy of information with which they have been provided.

    Retention of personal information:

    Silent Sentinel keeps personal information only as long as it remains necessary in order to meet and maintain your needs or as required by law.

    Safeguards of your personal information:

    Whether electronic or paper-based format, Silent Sentinel maintains security systems to protect your personal information from unauthorized access, disclosure or misuse. Access is granted only to those who require it for authorized purposes. As well, when we no longer need your information, we take as much care to destroy it as we do when storing it.

    Accuracy and access:

    Silent Sentinel takes reasonable steps necessary to ensure that your personal information is accurate and up-to-date. Of course, Silent Sentinel relies on its clients and its third party suppliers to provide all material information and to notify us of any changes.

    You have the right to access, review and if applicable correct the personal information held by us. However, the right to access is not absolute and there are certain exceptions established by law. For example, if the information which is requested is subject to a legal privilege, is confidential commercial information, or would give you access to someone else’s personal information the request may be declined.

    A request for access to your personal information can be made in writing. Such requests must provide satisfactory identification and proof of entitlement. A reasonable charge may be made for providing requested information.

How to Contact Us:

Any individual who wishes to make inquiries about their personal information, or how it is used or disclosed, or wishes more information about Silent Sentinel personal information practices may write to:

Privacy Officer
Silent Sentinel

This document may be amended from time to time. You may always obtain our most up-to-date version by contacting Silent Sentinel’s Privacy Officer or by visiting our website.

If you are not satisfied with Silent Sentinel’s response to a privacy related inquiry or complaint, you may contact – Office of the Privacy Commissioner of Canada at 1-800-282-1376 or by email.